Shipping Policy | PICONOVAS
Effective Date: March 5, 2025
At PICONOVAS, we are committed to delivering high-quality wedding-related products efficiently and securely. This Shipping Policy outlines our shipping processes, delivery times, and terms for both domestic and international orders.
1. Order Processing Time
✔ Standard Processing Time: Orders are typically processed within 3-5 business days after payment confirmation.
✔ Custom & Personalized Orders: May require 7-14 business days for production before shipping.
✔ Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods & Estimated Delivery Times
We offer multiple shipping options to ensure timely delivery:
📍 Domestic (United Kingdom) Shipping
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Same-Day/Next-Day Delivery (Available for select locations)
🌎 International Shipping
- Standard International Shipping: 10-15 business days
- Express International Shipping: 5-7 business days
✔ Delivery times are estimated and may vary depending on the destination, customs processing, and courier delays.
3. Shipping Fees & Charges
✔ Shipping costs are calculated based on order weight, delivery location, and selected shipping method.
✔ Free shipping may be available for orders above a specific amount (details will be displayed at checkout).
✔ Customs duties and taxes for international orders are the responsibility of the customer.
4. Order Tracking
✔ Once your order has been shipped, you will receive a tracking number via email.
✔ You can track your shipment on our website or through the carrier’s tracking portal.
✔ If you do not receive tracking details within 3 days of order confirmation, please contact us at contact@piconovas.xyz.
5. Lost, Delayed, or Damaged Shipments
✔ If your order is delayed, we recommend checking your tracking details first. If there is no update, please contact us for assistance.
✔ If your package is lost or damaged, notify us within 7 days of delivery with supporting images and documentation.
✔ We will work with the carrier to investigate and resolve shipping issues.
6. Returns & Refunds for Shipped Items
✔ If you receive a defective or incorrect item, you may request a return or exchange within 7 days of receiving the order.
✔ Items must be unused, undamaged, and in original packaging.
✔ For full details, please refer to our Refund and Return Policy.
7. Shipping Restrictions
✔ We do not ship to P.O. Boxes or military addresses (APO/FPO).
✔ Some items (e.g., fragile wedding decorations) may have special shipping requirements and additional fees.
✔ Certain international locations may be subject to extended delivery times or service restrictions.
8. Contact Us
If you have any questions regarding our shipping policy, please reach out to us:
📍 Business Address: 81 Crescent Avenue Street, Drury, United Kingdom
📞 Phone: 078 7096 4996
📧 Email: contact@piconovas.xyz
🌐 Website: https://piconovas.xyz/