Sales Policy | PICONOVAS
Effective Date: March 5, 2025
At PICONOVAS, we are committed to providing a seamless and professional experience for all our clients. Our Sales Policy outlines the terms and conditions for booking our wedding services and purchasing wedding-related products. Please read this policy carefully before making a purchase.
1. Booking & Payment Terms
✔ Deposit Requirement: A 50% deposit is required to secure wedding planning services, venue bookings, and customized wedding packages.
✔ Full Payment: The remaining balance must be paid at least 30 days before the event date.
✔ Accepted Payment Methods: We accept credit/debit cards, bank transfers, and secure online payment gateways.
✔ Late Payments: A 5% late fee may be applied if final payments are not received by the due date.
2. Service Confirmation
✔ A booking confirmation email will be sent upon receipt of the deposit.
✔ Detailed wedding plans, including timelines, vendor coordination, and styling themes, will be finalized upon full payment.
✔ Any modifications to the services must be communicated at least 30 days before the event and may be subject to additional charges.
3. Pricing & Discounts
✔ All prices are transparent and fixed at the time of booking.
✔ Promotional discounts and special offers will be announced on our official website PICONOVAS and social media channels.
✔ Discounts cannot be combined with other offers unless explicitly stated.
4. Cancellation & Refund Policy
✔ Cancellations made within 30 days of booking: Eligible for a full refund minus administrative fees.
✔ Cancellations between 30-60 days before the event: Eligible for a 50% refund.
✔ Cancellations less than 30 days before the event: Non-refundable due to service preparations.
✔ For detailed refund policies, please refer to our Refund and Return Policy.
5. Product Sales & Shipping
✔ Customized Wedding Items (invitations, decorations, dresses, etc.) require a non-refundable payment upon order confirmation.
✔ Shipping & Delivery: Estimated delivery times will be communicated upon purchase. International shipping fees may apply.
✔ Damaged or Defective Items: If you receive a defective product, please contact us within 7 days for a replacement or exchange.
6. Customer Responsibilities
✔ Provide accurate and complete information for booking and purchases.
✔ Adhere to the agreed payment schedule and contract terms.
✔ Notify us in advance of any special requirements or modifications.
7. Changes to Sales Policy
PICONOVAS reserves the right to update this Sales Policy at any time. Customers will be notified of any significant changes that may impact their bookings or purchases.
8. Contact Us
For any inquiries regarding sales, bookings, or purchases, please reach out to us:
📍 Address: 81 Crescent Avenue Street, Drury, United Kingdom
📞 Phone: 078 7096 4996
📧 Email: contact@piconovas.xyz
🌐 Website: https://piconovas.xyz/